For visitors
Looking for places to eat, stay, shop, or relax — locally or while travelling.
- Find places by name or keyword
- Search by city or category
- Get directions or contact info
- Understand the listing details
Help Center
How can we help?
Find help with local discovery, business listings, updates, reviews, and support questions.
Try:
Popular topics
Popular help topics
The questions we're asked most often. Start here — most issues are one click away.
Add your business
List your restaurant, hotel, shop, or service on Locallya. Free, takes a few minutes.
OpenClaim a business listing
Verify ownership of an existing listing so you can manage your own information.
OpenSuggest a listing update
Wrong address, hours, phone, or menu? Send a correction — anyone can suggest one.
OpenReport incorrect information
Report a closure, duplicate, wrong map pin, or out-of-date info on any listing.
OpenUnderstand review guidelines
What makes a helpful review, what's not allowed, and how to report a problem.
OpenContact Locallya
Talk to our editors and support team about anything we don't already cover here.
OpenNo matching topics. Try a different word, or contact support directly.
Help by user type
Find help for who you are
Locallya serves three groups — find the section closest to your situation.
For business owners
Listing a business, claiming an existing listing, or keeping information current.
- Add a new business listing
- Claim an existing listing
- Update contact, hours, address
- Add services, menus, products, photos
For contributors
Locals helping keep listings accurate, reviewing places, and flagging issues.
- Suggest corrections
- Report duplicates or closed places
- Write reviews following the guidelines
- Report content issues
Find places
Help for finding places
Six ways to navigate the directory — each leads to the right place fast.
Search by keyword
Type a place name, dish, brand, or vibe — and filter the results.
Open SearchBrowse by category
Restaurants, hotels, cafes, shops, services, beauty, health, and more.
Browse CategoriesBrowse by country or city
28+ countries and 320 cities — pick a region and start exploring.
Browse CountriesUse filters
Filter by price, rating, amenities, hours, and more — refine results in Search.
Open SearchRead business details
Each listing shows photos, hours, menu / services, reviews, and contact info.
See a sample listingUse directions & contact
Tap directions to open Google or Apple Maps, or tap phone/website to contact.
See a city pageFor business owners
Help for business owners
Five common tasks. Start with adding or claiming — the rest follow naturally.
Add your business
Submit a free listing with business name, category, location, and contact info. Reviewed before publishing.
Claim your listing
Verify ownership of an existing listing to manage your business information directly.
Update contact details
Keep phone, email, and website up to date so customers reach you on the first try.
Add menu, services, products, or amenities
Once claimed, you can show what you actually offer — by category.
Keep hours accurate
Stale hours are the most common listing complaint. Update them every time they change.
Add photos that look like the place
Storefront, interior, signature dishes or products — a few good photos go a long way.
Listing accuracy
Help with incorrect or out-of-date listings
Anyone can suggest a correction — Locallya editors review and apply eligible updates.
Wrong address
Wrong phone number
Wrong hours
Wrong category
Outdated menu
Duplicate listing
Closed business
Wrong map pin
Reviews & trust
Help with reviews
If you're writing, responding to, or reporting a review — the review guidelines page covers the most common questions.
- How to write helpful reviews. Be specific, share your real experience, mention practical details.
- What reviews are not allowed. Fake reviews, hate speech, private info, spam — among others.
- How to report review issues. Spam, fake reviews, abuse, conflicts of interest.
- How businesses should handle reviews. Respond respectfully, don't pressure customers, don't offer misleading incentives.
Quick tip. The single best thing you can include in a review is what you ordered or used and when you visited. That gives readers something to act on, and gives the business something to learn from.
Reporting. Use the report link on any review, or contact us with the listing URL and the issue. We aim to look at reports within a few working days.
Privacy, terms & safety
Privacy, terms, and content safety
The full policy pages are linked below. If something needs attention, reach out.
Privacy Policy
What we collect, why we collect it, and how to ask about your data.
Read policyTerms of Service
The rules of using Locallya — for visitors, contributors, and business owners.
Read termsContact about privacy
Privacy questions, data requests, or anything sensitive — write to our team.
Contact usReport unsafe or inappropriate content
Found something that violates our guidelines? Report it and we'll review.
ReportStill stuck?
Still need help?
If you can't find what you're looking for here, our team is happy to help. Most messages are answered within a few working days.
FAQs
Frequently asked
Use the Add Business form — it's free, takes a few minutes, and your listing is reviewed before publishing.
Open Claim Business and submit the claim form with your role and business email. We may verify ownership before approving.
Anyone can suggest an update through Update Listing. Eligible updates may be applied after review.
On Update Listing, choose "Duplicate listing" and include both URLs in the notes. We'll merge or remove the duplicate.
Use the Categories page or browse by country / city. Search lets you combine both with filters.
Use the Contact page — your message routes to the right team (editorial, business, privacy, or general support).
See Review Guidelines for what makes a helpful review, what's not allowed, and how reporting works.
See Privacy Policy and Terms of Service. For specific privacy questions, please contact us.